Quick Ticket (“we”, “us” or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have as a data subject.
1. Information we collect
Depending on how you interact with our site, we may collect:
- Contact details: name, email address, phone number, delivery and billing address
- Order information: products ordered, quantities, options selected, and artwork files you upload
- Payment information: processed directly by our payment provider; we do not store full card numbers
- Account information, if you create an account
- Communications you send us, including quote requests and support enquiries
- Technical information such as IP address, browser type, and site usage data collected via cookies (see clause 7)
2. Why we process your information
We process personal information to:
- Fulfil and deliver your orders, including producing custom print products from the artwork you supply
- Process payments and issue tax invoices
- Communicate with you about your order, quotes, and customer support queries
- Improve our website, products and services
- Send marketing communications where you have consented, and allow you to opt out at any time
- Comply with our legal and tax obligations under South African law
3. Legal basis for processing
We process your personal information on the basis that it is necessary to perform a contract with you (fulfilling your order), to comply with a legal obligation, on the basis of your consent (for marketing), or for our legitimate business interests, in each case in a manner consistent with POPIA.
4. Sharing your information
We share personal information only where necessary, including with:
- Payment processors, to securely process your payment
- Courier and delivery partners, to deliver your order
- IT and hosting service providers who support our website and systems
- Regulators or authorities, where required by law
We do not sell your personal information to third parties. Any third party who processes personal information on our behalf does so under a written agreement requiring them to keep it confidential and secure, consistent with POPIA.
5. Cross-border transfers
Where any service provider we use is located outside South Africa (for example, a cloud hosting or payment provider), we take reasonable steps to ensure that your information continues to receive a level of protection consistent with POPIA.
6. Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including any period required to meet our legal, tax or accounting obligations, after which it is securely deleted or anonymised.
7. Cookies
Our website uses cookies and similar technologies to remember items in your cart, keep you signed in, and understand how visitors use our site. You can control or disable cookies through your browser settings; doing so may affect some site functionality, such as your shopping cart.
8. Security
We implement reasonable technical and organisational measures to protect personal information against loss, unauthorised access, alteration or disclosure. No method of transmission or storage is completely secure, but we work to protect your information appropriately.
9. Your rights
Subject to POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request correction or updating of inaccurate or outdated information
- Request deletion of personal information we no longer have a lawful basis to retain
- Object to processing of your information for direct marketing purposes at any time
- Withdraw consent previously given, where processing is based on consent
- Lodge a complaint with the Information Regulator (South Africa) if you believe your rights under POPIA have been infringed
To exercise any of these rights, please contact our Information Officer using the details below.
10. Information Officer
Our Information Officer can be contacted using the details on our Contact Us page for any queries regarding this Privacy Policy or the processing of your personal information.
11. Complaints
If you are not satisfied with our response to a privacy request or complaint, you have the right to lodge a complaint with the Information Regulator of South Africa.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.
Last updated: this page reflects our current Privacy Policy and is reviewed periodically.