This Returns & Refunds Policy explains your rights and our process regarding returns, refunds, reprints and cancellations, in accordance with the Consumer Protection Act 68 of 2008 (“CPA”).

1. Custom-made and bespoke products

Most Quick Ticket products — including business cards, brochures, signage, packaging and apparel — are manufactured to your specific requirements, using the artwork, sizing, materials and quantities you select. Under the CPA, the standard right to return goods simply because you changed your mind does not generally apply to goods that are custom-made or manufactured to a consumer's special specifications. We encourage you to carefully review your proof before approving it for print.

2. Defective or incorrect orders

If your order arrives damaged, defective, or does not match what you ordered and approved (for example, due to a production error on our part), you are entitled to a remedy under the CPA. Please contact us within 7 days of delivery with your order number, a description of the issue, and photographs where applicable. Depending on the circumstances, we will offer, at our discretion and in line with the CPA:

• A reprint or replacement at no additional cost, or
• A partial or full refund of the affected items

This clause does not apply to defects arising from errors in the artwork or specifications you supplied and approved, or from normal variation inherent to the print process (such as minor colour variance between screen and print).

3. Damaged in transit

If your order arrives visibly damaged, please retain the original packaging and notify us as soon as possible so that we can assist you and, where appropriate, log a claim with the courier.

4. Cancellations

Because production often begins shortly after payment and artwork approval, orders can only be cancelled or amended before production has started. Please contact us as soon as possible if you need to cancel or change an order; we will let you know if production has already commenced.

5. Non-returnable items

The following are not eligible for return or refund, except where required by law:

• Custom-printed goods produced correctly according to the artwork and specifications you approved
• Goods that have been used, altered, or damaged after delivery through no fault of ours
• Digital proofs and design services once approved and produced

6. How to request a return, reprint or refund

To request a reprint, refund or to report an issue with your order, please contact our support team via the details on our Contact Us page with your order number and a description of the issue. We aim to respond to all queries within 2 business days.

7. Your statutory rights

Nothing in this policy limits any right you have under the Consumer Protection Act or other applicable South African consumer protection law. Where any provision of this policy conflicts with your statutory rights, your statutory rights prevail.

Last updated: this page reflects our current Returns & Refunds Policy and is reviewed periodically.